Last updated: July 2026
There are two different things you might want to cancel — a single order, or your membership. The rules are different for each.
Orders can only be cancelled before they've shipped. Because we process and ship orders quickly, this window is generally about 12 hours from when you place your order. Once an order has shipped, it can no longer be cancelled — see our Subscription & Refund Policy for what happens if you no longer want a shipment that's already on its way.
To cancel an order in time, contact us as soon as possible with your order number.
Envy Membership includes a 3-month minimum term from your first shipment. During those first 3 months, you can pause or skip an upcoming shipment anytime from your account, but full cancellation isn't available until the minimum term is complete.
After your 3-month minimum term ends, you can cancel your membership anytime from your account — no phone call or email required.
If you're not sure which of these applies to your situation, contact us and we'll help sort it out.